Privacy policy

Please review and complete this page before going live. The text below is a starting point only — it is not legal advice, and the details in [square brackets] must be filled in or checked by whoever handles the firm's compliance.

Who we are

North West Properties, [registered address], is the data controller for the personal information described on this page. You can contact us at info@n-w-properties.com or 020 7624 4554. [ICO registration number: …]

What we collect

When you use a form on this website we collect the name and contact details you give us, together with the details of your enquiry — for example the property you asked to view, or the address you asked us to value. If you go on to rent, let, buy or sell through us, we will collect further information as part of that process, including referencing and right-to-rent documentation where the law requires it.

Why we use it

We use your information to reply to your enquiry, to arrange viewings and valuations, to carry out our obligations under a tenancy or sale, and to meet our legal duties as a letting and estate agent. Where we contact you about other properties that may suit you, we do so on the basis of your consent, and you can withdraw that consent at any time.

Who we share it with

We share information only where necessary — for example with landlords, referencing providers, deposit protection schemes, contractors arranging repairs, and our professional advisers. [List the specific providers used.] We do not sell your information to anyone.

How long we keep it

Enquiries that do not lead to a tenancy or sale are kept for [period]. Tenancy and sale records are kept for [period] to meet our legal and regulatory obligations.

Your rights

You have the right to ask for a copy of the information we hold about you, to have it corrected or erased, to object to how we use it, and to complain to the Information Commissioner's Office (ico.org.uk). To exercise any of these rights, contact us at info@n-w-properties.com.

Cookies

This website uses a single essential cookie to keep website forms secure. [If analytics or marketing cookies are added later, this section must be updated and a cookie banner added.]